Support
Fuego is built by a small team. One inbox, read by a person.
Contact us
Email support@heyfuego.com. Allow up to three working days for a reply. For questions about your data, write to privacy@heyfuego.com.
To help us answer faster, include:
- the email address or sign-in method on your account
- your phone model and OS version
- what you did, what happened, and what you expected instead
Do not send passwords. We will never ask for one, and we cannot read yours. If a message asks you for your password and claims to be from Fuego, it is not from us.
Subscriptions and billing
Apple and Google process every payment. We never see your card. That also means we cannot cancel or refund a subscription for you.
- iPhone and iPad. Open Settings, tap your name, then Subscriptions. Cancel or change your plan there. Refunds go through reportaproblem.apple.com.
- Android. Open the Play Store, tap your profile picture, then Payments and subscriptions. Request refunds through Google Play.
Cancelling stops the next charge. Your access runs to the end of the period you already paid for. Cancelling a subscription does not delete your account or your data.
Your account and your data
To delete your account and everything attached to it, follow the steps on the account deletion page. To ask what we hold about you, or to get a copy, email privacy@heyfuego.com.
The privacy policy lists every category of data we store and every company that processes it on our behalf.
Reporting a bug or a bad answer
Fuego's tutor is a language model. It gets things wrong. If it taught you something incorrect, send us the conversation and the language you were learning, and we will look at the prompt behind it.
Report anything unsafe or abusive to support@heyfuego.com with "urgent" in the subject line.