Delete your account
Last updated 19 October 2026.
You can delete your Fuego account and eligible learning records. This page explains the steps and which records require separate handling.
Cancel your subscription first. Deleting your account does not stop billing. Apple and Google own that relationship, not us. Cancel in your phone's subscription settings, then ask us to delete. The support page has the steps for both stores.
How to request deletion
In the App, open Settings, choose Delete account and confirm. This removes eligible account and learning records. Cancel any subscription separately through the App Store or Google Play.
If you need help or want an export first, email privacy@heyfuego.com with the subject "Fuego data request". Fuego does not require an email login, so we may need a verification step from your App installation to locate your records. Do not uninstall or reset the App before contacting us if you still need access to that installation.
We respond to privacy requests within 30 days, subject to applicable law. Deletion requests do not carry a charge.
What gets deleted
- Your account record: the sign-in identifier and the name you provided
- Every chat message, in both directions, including transcripts of voice sessions
- Your tutor memory and its full version history
- Your learning profile and level
- Your flashcards and their review schedule
- Your exercises, the answers you submitted, and your skill scores
- Your push notification token
- Your entitlement record, including trial dates and voice minute balances
- Deletion of the Firebase sign-in record is requested separately. If provider cleanup cannot be completed automatically, it requires follow-up.
- Your stored usage totals and the name, onboarding status and usage attributes we send to RevenueCat
Clearing RevenueCat attributes runs separately and retries if RevenueCat is temporarily unavailable. Store purchase records are retained as described below.
What does not get deleted, and why
- Backups, for up to about three months. Deleted records can remain in restricted routine backups until those backups expire. They are not used for normal service operation.
- Purchase records held by Apple, Google, and RevenueCat. They keep transaction history under their own policies and their own retention rules. Ask them directly.
- Synthesised lesson audio. The audio the tutor speaks in listening exercises is generated from lesson text, cached, and shared between learners who get the same sentence. It contains no recording of you and nothing that identifies you, so we keep it.
- Previously delivered analytics and Telegram messages. Automatic account deletion does not remove every record already held by these services. Voice transcripts and feedback in our private support channel require separate removal. Include these copies in your request so we can check and remove identifiable records, subject to legal requirements.
- Support email. If you have written to us, that thread stays in our mailbox unless you ask us to remove it too. Say so in your request and we will.
We never stored your voice recordings, so there is nothing to delete there. See the privacy policy for how audio is handled.
Deleting some things instead of everything
You do not have to go all or nothing. Inside the app you can delete individual items from what the tutor remembers about you, and you can turn off notifications in your phone's settings to stop them. To delete your conversation history but keep your account, say that in your email and we will do it.
Getting a copy first
Deletion is final. If you want your data before it goes, ask for an export in the same email and we will send you a machine-readable copy before erasing anything.